ek7 Privacy Policy — Your information is our responsibility

ek7 (referred to below as "we", "us", or "platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting their personal information.

This privacy policy explains what information we collect about you when you use the ek7 platform, why we collect it, how we use it, and how securely it is stored. By accessing or registering on this website (ek7.cam), you are considered to have agreed to this privacy policy.

This policy applies to all ek7 services, including slot games, cricket betting, live casino, crash games, payment services, and customer support. If this policy changes, we will notify you through the platform.

To provide you with a secure and personalised experience on the ek7 platform, we collect the following types of information:

2.1 Registration Information

We collect the information you provide when creating an account. This includes:

• Full name and username
• Date of birth (for age verification)
• Email address
• Password (stored in encrypted form)
• National ID or passport number (where applicable)

2.2 Financial Information

Information required for deposit and withdrawal processes, such as:

• bKash, Nagad, or Rocket mobile number
• Bank account details (for bank transfers)
• Transaction history and amounts

Important: We never store your full bank card details directly. All financial transactions are processed securely via SSL encryption.

2.3 Technical and Usage Information

Information automatically collected while you use the ek7 platform:

• IP address and device identity
• Browser type and version
• Operating system information
• Time, date, and duration of access to the platform
• Information about which games you played and for how long
• Cookie and session data

ek7 uses your personal information only for specific and legitimate purposes. Those purposes are outlined below:

3.1 Account Management

Your information is used to create, verify, and keep your account secure. It is essential for confirming your identity at login and preventing unauthorised access.

3.2 Payment Processing

Financial information is used to correctly process deposit and withdrawal requests via bKash, Nagad, Rocket, or bank transfer. The minimum deposit and withdrawal amount is ৳500.

3.3 Personalised Experience

Usage information is analysed to understand your gaming preferences and recommend suitable games, bonuses, and offers.

3.4 Customer Support

When you contact us via live chat, your account and transaction information may be reviewed to resolve issues quickly. Our customer service team provides support in Bengali 24/7.

3.5 Security and Fraud Prevention

Technical information is monitored to detect suspicious activity, prevent account theft, and maintain the overall security of the platform.

3.6 Legal Compliance

Information may be retained and presented where necessary to comply with applicable laws and regulations.

ek7 uses industry-standard technology and processes to protect your personal information:

• SSL Encryption: All information sent to our website is encrypted using SSL (Secure Socket Layer) technology.
• Secure Servers: Your information is stored in secure data centres where unauthorised access is not possible.
• Password Hashing: Your password is never stored in plain readable form — advanced hashing methods are used.
• Access Control: Only authorised staff can access your data, and this is governed by strict policies.
• Regular Security Reviews: Our system security is regularly tested and updated.

Data retention period: Information is retained for as long as your account is active and for as long as required to meet legal obligations. Even after an account is closed, records of financial transactions may be kept for a defined period as required by law.

ek7 never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in a limited way in specific circumstances:

5.1 Payment Processors

Payment service providers such as bKash, Nagad, and Rocket receive the information needed to complete transactions. These third parties are governed by their own privacy policies.

5.2 Game Providers

Game providers such as Pragmatic Play, JILI, PG Soft, Spribe, and others may see minimal technical information to ensure fair play. They cannot access your personal or financial information.

5.3 Legal Obligations

We may be required to provide information to relevant authorities in response to court orders, government directives, or other legal demands.

5.4 Security Investigations

Limited information may be provided to cybersecurity specialists in investigations into fraud or unlawful activity.

The ek7 platform uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to keep login sessions active, maintain security, and remember your preferences.

6.2 Analytics Cookies

Analytics cookies are used to review and improve platform usage. This information is processed in aggregate and is not personally identifiable.

6.3 Cookie Controls

You can disable cookies from your browser settings. However, this may limit some platform functionality and affect your gaming experience.

Every user of the ek7 platform has the following rights regarding their personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: If any information in your account is incorrect, you can request a correction.
• Right to Deletion: In certain circumstances you can request that your information be deleted — however, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You can request that processing of your information be limited for specific reasons.
• Right to Data Portability: You can request that your information be provided in a structured format.
• Right to Opt Out: You have the right to opt out of marketing communications.

To exercise these rights, contact our customer support team via live chat or email us at [email protected].

The ek7 platform is for persons aged 21 and above only. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If a minor fraudulently opens an account and this comes to our attention, the account will be closed immediately and any information collected will be securely deleted.

If parents believe their child has created an account on this platform, please contact [email protected] immediately.

If a breach of your data security occurs for any reason, ek7 will act quickly:

• An internal investigation will begin immediately after the incident is identified.
• Affected users will be notified promptly.
• Emergency technical measures will be taken to contain the damage.
• Relevant authorities will be informed in accordance with applicable laws and regulations.
• Procedures will be reviewed and improved to prevent such incidents in the future.

ek7's server infrastructure may be located in various countries. As a result, your information may be stored and processed in international data centres. Regardless of where the information is held, we apply the same standard of protection and privacy policy.

In all cases, industry-standard technology and contractual obligations are ensured to protect data. Before transferring information to third-party servers, we verify the security standards of that party.

ek7 reserves the right to change or update this privacy policy as needed. For any significant changes, we will inform you in the following ways:

• A notice will be displayed on the platform.
• You will be informed of the amendment via your registered email.
• The "Last Updated" date on this page will be changed.

If you continue using the platform after a revised policy is published, you will be considered to have agreed to the new policy. You are advised to check this page regularly.